How to Measure and Grow your Social Media Reach

Social Reach is the total number of individuals across all social platforms you engage who actively follow (fans, followers, subscribers) your company. For example, a company with 10,000 Facebook fans, 5,000 Twitter followers and 1,000 YouTube subscribers has a total Social Reach of 16,000.

A company’s Social Reach drives the level of benefit for all social media efforts. Most companies are engaged on multiple social channels, but how many social channels are enough? There are no hard and fast rules, but the experts agree that companies should participate in as many social channels as possible - as long as their target customers can be found there and sufficient resources can be dedicated to ensure high-quality execution in all chosen channels.

Jason Falls, principal at Social Media Explorer, explains, “Companies need to prioritize social media channels by how extensively these channels are being used by a company’s target audience. Every company needs to grow their reach - this is the foundation on which to share content over time.”

Andrew Patterson, manager of new media at MLB Advanced Media, says that “the decision on number of social media channels for a company is contextual. What is important is how consistent you are with engaging in a social media channel. You can’t be there one day and gone the next. If you have the resources to be consistent across multiple channels, then by all means do it. But if you spread yourself too thin, you will end up disappointing your fans and followers and jeopardizing your social marketing initiative.”

Social Platforms of Choice

Facebook, Twitter, and the use of landing pages and company blogs are the leading platform choices for brands of all sizes, with a growing number of companies reporting planned integration of YouTube, SlideShare, Flickr and Foursquare in 2011.

Best-in-class companies use three to four social media platforms (e.g. Facebook, Twitter) vs. the average company, which is using less than two social media platforms. Best-in-class companies also have multiple channels within each social media platform as shown in the next two graphs.

Measuring Social Reach

To measure your company’s Social Reach, you need to measure the number of total social profiles you have accumulated across all of your social media platforms.

Use that initial Social Reach to measure your Social Reach Velocity – your Social Reach Velocity is your ability to grow your Social Reach with social marketing over time.

How are you measuring your social efforts?  What platforms prove most effective for you?  Have you ever considered Social Velocity?


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